This article provides a list of URLs and IP information used by our service provider Revenera for cloud sign-in licensing. This information can be shared with your IT team if they are operating strict firewall rules which could be blocking the successful sign-in to the Office software.
HTTP URL Traffic
login.cyncly.com
api.flex.cloud
flex-login.compusoftgroup.com
loginapp-prod.2020-platform.com
libs-prod.2020-platform.com
public-prod.2020-platform.com
cognito-idp.eu-west-1.amazonaws.com
Revenera IPv4 CIDR Block
185.146.155.0/24
(This is a range of 256 IP's 185.146.155.0 thru 185.146.155.255)
Tips:
- The AWS Cognito as well as the Revenera servers are located in Ireland / UK Area. Please check for any possible geoblocking configurations.
- An incorrect system date and time could also cause a sign-in problem. Please verify system time and date settings are accurate.
Related Troubleshooting Articles:
Clearing the Cache to Resolve Sign-In Problems
Office Sign in Problem Caused by Killer Intelligence Center