Introduction
This guide helps you troubleshoot the Visual Impressions license expired error when your license is still valid. In some cases, the message can appear intermittently even though your license does not expire until November.
Issue description
Visual Impressions may show a license expired error even when your license is active. This issue can happen intermittently and may become more frequent over time.
Signs
- A message appears saying your license has expired.
- The error appears even though your license is valid until November.
- The issue happens only sometimes, then starts occurring more often.
Basic troubleshooting steps
Checklist:
- Make sure you are signed into Cloud in Visual Impressions with your Office account.
- Confirm that your device has internet access so Cloud can verify your license.
- Restart Visual Impressions and try again.
Advanced troubleshooting steps
Step 1: Create a new Windows user account
If the issue continues, try creating a new Windows user account and then open Visual Impressions from that account. This can help determine whether the problem is related to the current Windows profile.
Step 2: Contact support
If the error still appears after confirming your Cloud sign-in, checking your internet connection, and testing a new Windows user account, contact support for further assistance.
Conclusion
In most cases, this error is related to Cloud sign-in or license verification. Signing in with your Office account and ensuring internet access usually resolves the issue. If not, a new Windows user account or support assistance may be needed.
Disclaimer
This article provides general troubleshooting guidance. If you need additional help, please contact support.