Introduction
This article answers common questions about network tunnel exclusions and catalog download performance. If you are experiencing slow catalog downloads, the information below explains what is currently known and what may help you investigate the issue further.
Question
Are there any network services that should be excluded from our firewall to increase catalog download speeds?
Answer
Currently, there is no confirmed data indicating that any particular network service is responsible for impacting download speeds. However, using a VPN has been observed to potentially slow down download performance.
At this time, we do not have a specific firewall exclusion list to recommend for improving catalog download speeds. We are exploring ways to test and gather more data on this topic.
What you can try
If possible, test catalog downloads without a VPN enabled.
Compare download performance on different networks to help identify whether the slowdown is network-related.
Work with your network administrator to review firewall rules and confirm that standard traffic required for catalog downloads is allowed.
Additional information
If you continue to see slow download speeds, contact support with details about your network setup, whether a VPN is in use, and any relevant timing or error information. This can help us investigate further and collect more data for future analysis.